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Returns & Exchanges

Don’t LOVE it? Your satisfaction is our top priority.

Returns of new and unworn product

We accept returns within 30 days of purchase for all unworn bracelets and collars with original tags attached.

We’ll provide a shipping label, and the cost of return shipping will be deducted from your refund. Refunds are issued to the original form of payment.

To make a return, email us with your order number .

Please note that all items are handmade from natural materials. Every product will be slightly unique.

Returns of damaged product

If you receive a damaged product, pleaseemail us a photo. We'll issue a refund to the original form of payment, and send a return label for qualifying returns. All gold and silver products must be shipped back to us.

Refund deets

Refunds will be processed within 10 days and credited to the original form of payment.

Banks typically take another 5-10 business to post the refund. Please contact your bank for more information.

Exchanges

We are happy to exchange products of equal or lesser value with a processing fee of at least $10.  

Email us with your shipping address and the product you’d like. We’ll provide a return label for the original product and process your new shipment.

Please note that all items are handmade from natural materials. Every product will be slightly unique.

— xo Chrissie